Quality Starts In The Boardroom.

We Should Be Guided By Theory, Not By Numbers.

A System Must Be Managed. It Will Not Manage Itself.

The Most Basic Problem Is That Performance Appraisals Often Don't Accurately Assess Performance.

Cease Dependence On Inspection To Achieve Quality. Eliminate The Need For Inspection On A Mass Basis By Building Quality Into The Product In The First Place.

The Transformation Will Come From Leadership.