A System Must Be Managed. It Will

You Can Not Define Being Exactly On Time.

Eighty Percent Of American Managers Cannot Answer With Any Measure Of Confidence These Seemingly Simple Questions: What Is My Job? What In It Really Counts? How Well Am I Doing?

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

People Learn In Different Ways: Reading, Listening, Pictures, Watching.

What We Need To Do Is Learn To Work In The System, By Which I Mean That Everybody, Every Team, Every Platform, Every Division, Every Component Is There Not For Individual Competitive Profit Or Recognition, But For Contribution To The System As A Whole On A Win-win Basis.