Managing By Results Only Makes Things Worse.

A System Must Be Managed. It Will Not Manage Itself.

The Aim Proposed Here For Any Organization Is For Everybody To Gain - Stockholders, Employees, Suppliers, Customers, Community, The Environment - Over The Long Term.

Quality Starts In The Boardroom.

People Work In The System. Management Creates The System

Hard Work And Best Efforts Will Not By Themselves Dig Us Out Of The Pit.