You Do Not Install Quality; You Begin

Any Manager Can Do Well In An Expanding Market.

The Customer Invents Nothing. New Products And New Services Come From The Producer.

Any Two People Have Different Ideas Of What Is Important.

Forces Of Destruction: Grades In School, Merit System, Incentive Pay, Business Plans, Quotas.

What We Need To Do Is Learn To Work In The System, By Which I Mean That Everybody, Every Team, Every Platform, Every Division, Every Component Is There Not For Individual Competitive Profit Or Recognition, But For Contribution To The System As A Whole On A Win-win Basis.