Uncontrolled Variation Is The Enemy Of Quality.

People Are Entitled To Joy In Work.

The Most Basic Problem Is That Performance Appraisals Often Don't Accurately Assess Performance.

People Work In The System. Management Creates The System

The Only Useful Function Of A Statistician Is To Make Predictions, And Thus To Provide A Basis For Action.

Eliminate Numerical Quotas, Including Management By Objectives.