The Greatest Losses Are Unknown And Unknowable.

People Care More For Themselves When They Contribute To The System.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

Learn The Basics Of Analytics And People Will Love You. If You Don't Have Time To Learn, Hire Someone.

It's Not Enough To Do Your Best; You Must Know What To Do & Then Do Your Best.

There Must Be Consistency In Direction.