Progress Is Mostly The Product Of Rogues.

The Unthinkable Is Thinkable. No: Likely.

Lavish Credit On Anyone And Everyone Who Helped You The Least Bit.

Customers Perceive Service In Their Own Unique, Idiosyncratic, Emotional, Irrational, End-of-the-day, And Totally Human Terms. Perception Is All There Is!

The Magic Formula That Successful Businesses Have Discovered Is To Treat Customers Like Guests And Employees Like People.

A Career Is A Portfolio Of Projects That Teach You New Skills, Gain You New Expertise, Develop New Capabilities, Grow Your Colleague Set, And Constantly Reinvent You As A Brand.