Knowledge Is Power, Which Is Why People

Innovation Opportunities Do Not Come With The Tempest But With The Rustling Of The Breeze.

The Only Things That Evolve By Themselves In An Organization Are Disorder, Friction And Malperformance.

The Next Thing To Be Said About What Long-range Planning Is Not, Is That It Does Not Deal With Future Decisions. It Deals With The Futurity Of Present Decisions. Decisions Exist Only In The Present. The Question That Faces The Long-range Planner Is Not What We Should Do Tomorrow.

Production Is Not The Application Of Tools To Materials, But Logic To Work.

Quality In A Product Or Service Is Not What The Supplier Puts In. It Is What The Customer Gets Out And Is Willing To Pay For. A Product Is Not Quality Because It Is Hard To Make And Costs A Lot Of Money, As Manufacturers Typically Believe. This Is Incompetence. Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.