As Much As 80% Of Adult "success"

A Little Girl Who Finds A Puzzle Frustrating Might Ask Her Busy Mother (or Teacher) For Help. The Child Gets One Message If Her Mother Expresses Clear Pleasure At The Request And Quite Another If Mommy Responds With A Curt 'don't Bother Me - I've Got Important Work To Do.'

The Best Leaders Don’t Know Just One Style Of Leadership—they’re Skilled At Several, And Have The Flexibility To Switch Between Styles As The Circumstances Dictate.

The Basic Premise That Children Must Learn About Emotions Is That All Feelings Are Okay To Have; However, Only Some Reactions Are Okay.

A Prerequisite To Empathy Is Simply Paying Attention To The Person In Pain.

When I Went On To Write My Next Book, Working With Emotional Intelligence, I Wanted To Make A Business Case That The Best Performers Were Those People Strong In These Skills.